SUMMARY: This position is responsible for obtaining all necessary required closing information and documentation and reviewing same for accuracy and completeness for SBA and other government guaranteed loan products. This is a performance-based position that requires meeting certain production expectations as communicated by management on a periodic basis. Loan transactions are expected to be processed within the predefined service level agreements (SLA); accounting for fees incurred and funds disbursed is to be accurate and consistent to policy, and preparing loan documents for loan closing.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
* Ensure SBA loans closing, taking full responsibility of getting the loan closed sufficiently with the intent to please the borrower, protect the SBA guarantee, perfect the collateral, and protect the bank against any loss.
* Recognize and respect the complexity of SBA loans and the related processes.
* Comprehend and accommodate a diverse group of borrowers in which each requires a unique level of service and attention.
* Exercise due diligence to collect all required documents and ensure that SBA requirements are met.
* Prepare the loan files and related documents in accordance with SBA requirements and regulations.
* Contact borrowers as needed throughout the process.
* Keep database up-to-date.
* Update target closing dates depending on due diligence regarding third-party reports and other related documentation.
* Order and review flood, and other required searches for accuracy.
* Collect and store documents.
* Prepare loan documents in LaserPro and SBA workflow.
* Prepare closing instruction letters.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Loan Closer I: High School Diploma required, Business-related 2 year degree preferred. At least 3-5 years of commercial loan closing experience. Ability to function well in a highly independent work environment. Production Pipeline volume average of 8 -12 units. Experience using LOS systems. Experience using LOS systems. User knowledge of SBA Etran/SBA ONE preferred. High functioning, current knowledge of common SBA, Conventional and USDA loan program preferred. User knowledge of applicable regulatory compliance.
Loan Closer II: High School Diploma required, Business-related 2 year degree preferred. At least 5 years of commercial loan closing experience. Ability to function well in a highly independent work environment. Production Pipeline volume average of 8 -12 units. Experience using LOS systems. Experience using LOS systems. User knowledge of SBA Etran/SBA ONE preferred. High functioning, current knowledge of common SBA, Conventional and USDA loan program preferred. User knowledge of applicable regulatory compliance.
Senior Loan Closer: High School Diploma required, Business-related 2 year degree preferred. At least 7 years of direct SBA loan closing experience. Ability to function well in a highly independent work environment. Production Pipeline volume average of 12 -14 units. Experience using LOS systems. Advanced user knowledge of SBA Etran/SBA ONE preferred. High functioning, current knowledge of common SBA, Conventional and USDA loan program requirements. Strong knowledge of applicable regulatory compliance.
COMMUNICATION/LANGUAGE SKILLS: Ability to read, speak and write in the English language; Spanish (or other languages) helpful. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
REASONING AND ANALYSIS ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS: None required.
Build Relationships: Ability to relate to people in an open, friendly, accepting manner; can show sincere interest in others and their concerns; capable of initiating and developing relationships with others as a key priority.
Collaborative Relationships: Ability to develop and maintain effective working relationships with team members, internal partners, and external parties. Knows how to seek and encourage collaboration. Can work effectively with people outside formal authority to accomplish goals seeking win-win alternatives. Shares successes and works with others to reach best practice solutions. Can represent his/her own interests and yet be fair to other groups. Has the ability to recognize when relationships are unproductive and take action to improve them.
Influence: Can assert own ideas and persuade others; gain support and commitment from others; and mobilize people to take action.
Professionalism: Adhere to BankUnited standards for conduct, grooming, and attire. Provide a positive and professional image both with in the company and externally. Create a positive first impression.
OTHER SKILLS AND ABILITIES: Ability to work under pressure and ability to make decisions according to established guidelines. Travel may be required; advanced computer literacy in word processing and spreadsheets is required. Must be able to use Microsoft Office, and email. Ability to proficiently use office machines. Ability to work unsupervised and to accomplish tasks accurately and on a timely basis. Ability to work highly organized and prioritize work.
SALES ABILITY/PERSUASIVENESS: Ability to identify the needs of customers through effective questions and listening techniques. Can apply technical/professional knowledge, interpersonal skills, and sales methods to obtain customers’ commitment to ideas, services, or products. Handles objections effectively.
CUSTOMER SERVICE: Handles customers and employees and their queries in a positive, friendly, helpful and knowledgeable manner, remembering that the customers’ satisfaction is a primary focus. Represents the Bank professionally at every contact with customers, staff and vendors.
ATTENDANCE: Must be able to report to work regularly per the assigned schedule; and have the flexibility to work additional hours outside the assigned schedule when necessary; Must be able to work steadily through the workday. Must be able to maintain an attendance record in compliance with Bank policies and procedures.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a typical climate controlled office environment and the noise is usually moderate.
SAFETY: Uses common sense to perform job functions in a safe manner.